Error 2: Activation Key Not Recognized when trying to activate
Error 2 when attempting to activate your System Mechanic product
RealDefense’s Vulnerability Response Guide
RealDefense is committed to resolving security vulnerabilities in our product quickly and carefully. We take all necessary steps to minimize customer risk, provide timely information, and deliver vulnerability fixes and remediation to vulnerabilities identified in our software. Process RealDefense’s PSIRT team receives, investigates, and publicly reports security vulnerabilities information that is related to RealDefense Products. […]
Does DriveScrubber wipe free space?
DriveScrubber’s Free Space Wipe feature has been removed due to critical data safety concerns. These new problems are caused by a significant change by Microsoft to the Windows file system for all Windows versions from XP through 10. It was discovered that using the Free Space Wipe feature can now also occasionally wipe valuable data, […]
How to Create a Bootable USB
This option is only available on Windows 7 and newer operating systems.
Fraudulent Entities Posing as iolo
Entities with no affiliation to iolo technologies, representing themselves as “iolo,” “System Mechanic,” “Avangate”, “2Checkout,” “PayPro Global,” or “Realdefense”, have been contacting iolo customers and members of the general public
Install ByePass on Android
NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. Download ByePass for Android Initial setup – current ByePass users After clicking INSTALL in the Google Play store: Initial setup – new ByePass users After clicking INSTALL in the Google Play store: Using ByePass to sign into your apps without typing passwords *You may also open your mobile phone […]
My iolo Product Has a Problem Installing or Will Not Start Once Installed
Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuable data. However, in some situations, to allow software to install, it may be necessary to manually whitelist an application or temporarily disable Controlled Folder Access. Temporarily Disable Controlled Folder Access Using […]
Disable System Mechanic Background Processes
Background processes are necessary for System Mechanic to properly optimize and protect your PC, as well as for keeping your product up to date. To properly disable running tasks, it is highly recommended that they be disabled from within the main product Settings in System Mechanic. Alternatively, System Mechanic tasks can be disabled in Windows […]
How do I send an Error Log report to iolo Support?
In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information about your installed product and its behavior on your computer
How to send files to Customer Care for troubleshooting purposes
In some cases, to better assist in diagnosing specific Windows or software issues, more information about your system is required, such as a system snapshot or product log files. Please follow the steps outlined below to generate, or collect, the necessary information or files for Customer Care to review. Customer Care only requires this data for […]
